Frequently asked questions
We are an independent greengrocer, fruiterer and florist in Drift Road Shops that has supported the Clanfield community since 1986. We are still accepting orders during the COVID-19 crisis, but with the restrictions explained on this page.
Is the store still open during the COVID-19 coronavirus?
We will attempt to remain open for as long as possible, however we are now only accepting orders for collection.
Do you deliver?
Due to the size of our team, and for their safety, we are currently focusing on collections from our store in Drift Road.
Can I look at what produce you have available?
For the health and safety of customers and staff, we are no longer able to allow customers to enter the store however a list of current stock is available here.
How do I place an order?
You can place an order here, Please include your telephone number and the weight or quantity of the items you require, and put ‘veg order’ in the email subject.
What are the collection times?
Orders received by 3pm will be available on the next working day. We are closed on Sundays, and so orders placed on a Sunday will be prepared for collection on Tuesday.
Can I call you to find out if my order is ready?
Since the lock-down, we have experienced a huge surge in enquiries. To avoid overwhelming our team, we ask that you remain patient and allow us to call you when your order is prepared.
How can I collect my order if I can’t enter the store?
Please wait at the front of the store, and we will bring it out to you.
I’ve placed an order for collection but not heard anything
You should receive an email acknowledgement of your order. Some mail providers are currently moving these into spam or junk mail folders, so please check there. You may also want to add email@example.com to your safe senders list. We don’t need your acknowledgement email when you visit as items must be paid for upon collection, so don’t worry too much if you’ve not received it.
What are your opening hours?
These may vary during the crisis, however our regular opening hours are shown below. Please check our Facebook page for further announcements.
- Monday: 8:00-17:30
- Tuesday: 8:00-17:30
- Wednesday: 8:00-17:30
- Thursday: 8:00-17:30
- Friday: 8:00-17:30
- Saturday: 8:00-16:00
- Sunday: Closed (check for seasonal opening)
Where can I find out the latest news and updates?
We’ll post all of the latest news and announcements on our Facebook page, which you can find by clicking here.
You’re doing a great job – how can I thank you?
We like to think that everybody is willing to do their bit to support their community, especially in a time of crisis. All we ask is that when this crisis is over, you remember your friendly local store, and perhaps consider us before heading off to the supermarket.